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CHECKOUT PROCESS

Our checkout process is fast, easy, and secure.

LOG IN / REGISTER

Birth of the business

If you are not already signed in to your Paintedphonecase.com account, you may continue to checkout as a guest. However, to quickly access your saved addresses and payment methods, we suggest signing in to your account. You may sign in conveniently using the email address and password associated with your Paintedphonecase.com account. If you have forgotten your password.

SHOPPING BAG

 

Items you place in your shopping bag while you are shopping on Paintedphonecase.com will remain there until they are purchased, or removed..

OUT OF ORDER ITEM

If your order is out of stock, we will send you an e-mail which will tell you this, give details of anticipated delivery and giving you the option to accept or cancel. This notification is not legally binding until we confirm your order is in stock.

SHIPPING ADDRESS

Please enter the address you would like your order to be delivered to. If you are signed into your Paintedphonecase.com account you may choose one of your saved addresses.

You can choose a shipping address different from the billing address.

BILLING ADDRESS

Please enter the address that you would like your order to be billed to. If you are paying with a credit or debit card this must match the address your card is registered to.

When you are ready to move on to the next step, click “continue”.

PAYMENT OPTIONS

You can choose how you would like pay for your order. We accept the following forms of payment on our site:

  • PayPal
  • Credit cards and debit cards
    • MasterCard
    • Visa
    • Visa Electron
    • Visa Delta
    • American Express

We unfortunately do not accept the following forms of payment on our site:

  • Personal cheques
  • Traveller’s cheques
  • Cash on delivery
  • PayPal echeque
  • Other cards not stated in the accepted cards section

The list is not exhaustive. Payment is deducted when we process your order.

PRICE

All prices and charges on this store are shown in UK pounds sterling. They include VAT when applicable. You can also view the price in Euros and US Dollars.
The total cost of your order will be the total price of the products and services you order, which will be set out clearly in your Shopping Basket before you submit your order. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on the site is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount in accordance with these Terms.

ORDER SUMMARY

You will have an opportunity to check and correct any input errors in your order up until you submit your order by clicking the ‘confirm and pay’ button on the Order Confirmation page. Be sure to review your order summary to confirm the items in your shopping bag, gift options, shipping/billing addresses, and shipping methods.

ORDER RECEIPT

After you complete the checkout process, you will be directed to the order confirmation page. Here you will see your order number and complete details of your order. We recommend that you print this receipt and save the order information for your records. You will need this information for all references to your order.

EMAILS

Once your order is placed, we will update you with:

  • order confirmation: this email confirms that we have received your Order Reference Number and details of the products you have ordered and includes your order number. keep this email for your records.
  • shipment confirmation: this email confirms that your order has shipped and typically contains carrier tracking information. if your order contains certain items, you may receive multiple shipment confirmation emails depending on when each shipment leaves our distribution center.

If for any reason, we need to contact you as difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order, or payment verification have here are various reasons for this email message, we will send you  an email to notify you.

ORDER STATUS

If you have an account with us, to find your order status, visit the order history page of the “my account” section of Paintedphonecase.com. here you will find detailed information about current and past orders. Once your order is shipped, your tracking number(s) will be displayed when available. We will also keep you up to date about the status of your order by email.

ORDER NOT PROCESSING

 

Possible reasons that an order would not process:

  • The billing address that is on the order does not match the billing address that the card statement is sent to.
  • Unavailable funds.
  • Incorrect card security code. For most credit cards, enter the three-digit number that follows your account number on the back of your card.
  • Incorrect card number or expiration date.

CREATE AND MANAGE AN ACCOUNT

We encourage you to set up an account and customize your preferences. improve your shopping experience by taking advantage of these great benefits:

  • faster checkout: securely save your addresses and billing information for super-fast checkout.
  • easy sign-in using one of our preferred social networks: now signing into your account is as easy as clicking a button. once you have linked your Paintedphonecase.com account to one of our preferred social networks, you can choose that network to sign in.
  • order history: receive important information regarding your purchase and track your order up to the moment it arrives. you may also view or print the details of all your past orders.
  • news and exclusive offers: sign up to receive email updates on new product announcements, gift ideas, special promotions, sales, and more.

Opening an account at Paintedphonecase.com is quick and easy. Click “join” at the top of our page or create an account during the checkout process. when creating an account, we ask you for just a few pieces of information:

  • your first name and last name.
  • your email address, which will serve as your user name.
  • your password ensures that only you can have access to your account information. the password can be 7 to 20 characters long.

Once you have set up your account, it is easy to change your account details or to add additional preferences (addresses, payment methods, etc.) at any time. simply click “sign in” at the top of our page. if you are already signed in, click the welcome message in our header and follow the link to “my account.”

OPTIONS IN THE SHOPPING BAG

  • UPDATE QUANTITY: to change the quantity of a specific item, click the drop-down arrow in the quantity column and choose a new quantity from the list.
  • REMOVE AN ITEM FROM YOUR SHOPPING BAG: to remove an item, click “remove”.
  • EDIT ITEM DETAILS: to edit item details such as color or size, click “edit”.
  • ENTER A PROMO CODE: if you have a promo code, click the “have a promo code?” button and enter the requested information.
  • PROCEED TO CHECKOUT: when you are ready to purchase your item(s), please “proceed to checkout”

AVAILABILITY

Because product availability is not guaranteed until items are purchased, it is possible for an item to become unavailable while it is in your shopping bag. if an item becomes out of stock, you will have to remove it from your shopping bag. In addition, we will remove items that remain in your shopping bag longer than 7 days.
Free UK shipping

No minimum order and 2nd class shipping

Free Europe shipping

On all orders above £90

Fast dispatching

Same day dispatching available

Super Customer Service

We are here to help You

100% Secure Checkout

PayPal / MasterCard / Visa